Returns & Exchanges
We appreciate each and every order, we understand that sometimes a product may not be to every customers liking, or that a product may have been ordered incorrectly or that you have changed your mind and need help with an exchange. We are happy to help with returns for refund or exchanges within 30 days of delivery.
Returns:
If you need to return your purchase for a refund, we ask that you contact customer support on our website "CONTACT US" Our support staff is standing by to help with RETURN GUIDELINES and RMA. We suggest that you have your order number available, as it streamlines the process and allows us to handle your request quickly and efficiently.
Please ship your return with TRACKING & DELIVERY CONFIRMATION # so that you know where your return is as it makes it's way to us. *PLEASE NOTE that without a tracking number and delivery confirmation we cannot accept responsibility for returns/exchanges not received.
Once your tracking # shows your return delivered, Please allow us aprox; 5-7 business days to process your return and refund your account. Some credit card companies take longer to reflect a credit than others, so we ask for your patience as this is out of our control.
We are happy to accept your return and will refund the product cost, however we cannot refund the shipping cost in either direction.
Exchanges:
If you need to exchange a product, perhaps for a smaller or larger size, different color or material or clip vs loop holster. Whatever the reason, we are happy to help set this up, Please contact customer support on our website "CONTACT US" Our support staff is standing by to help with EXCHANGE GUIDELINES and EMA. We suggest that you have your order number available as it streamlines the process and allows us to handle your request quickly and efficiently.
Please ship your return for exchange with TRACKING & DELIVERY CONFIRMATION # so that you know where your return is as it makes it's way to us. *PLEASE NOTE that without a tracking number and delivery confirmation we cannot accept responsibility for returns/exchanges not received.
Once you provide us with tracking, we can help set up the exchange.
We ship USPS and ask that you allow the shipping time from us to you.
https://www.sneakypeteholsters.com/contact-us/